Abstract

This study investigates how an Online Distance e-Learning (ODeL) institution in South Africa offers technical and professional support to e-tutors in ensuring that their technical and pedagogical knowledge is updated and aligned with current epistemologies and pedagogical strategies required in the twenty-first century to enhance effective teaching and learning. E-tutoring is a form of online teaching using information technology to provide educational access, student support in the educational process, and motivation in solving educational problems. E-tutors, therefore, need continuous support in terms of technical skills development, instructional and content knowledge, enabling them to become sufficiently competent educators capable of supporting students and solving educational problems using information technology, subject matter knowledge, and organizational skills; this allows them to keep track of students and coordinate educational activities. This study is underpinned by the continuous professional development (CPD) framework and a qualitative research design. CPD is essential for upgrading and upskilling educators to keep them updated with continuous changes and trends that result from technological innovations, content, and pedagogical knowledge. Findings indicate that it is essential for educators, especially e-tutors, to be technically and professionally equipped so that they can align their teaching and learning with organizational goals and effectively meet the needs of students.