Abstract

This study examines the extent to which museums in Croatia are prepared to provide an inclusive experience for visitors with disabilities, focusing on information accessibility, infrastructure, services, and interpretation. It also explores how this preparedness impacts their long-term sustainability. The research employs a quantitative design, utilizing an online survey distributed to Croatian museums that covers aspects of visit planning, physical accessibility, and the overall museum experience. Key findings indicate that while progress is being made, significant gaps persist in inclusive programming, architectural accessibility, and the provision of assistive technologies. Of all analyzed museums, only 42.3% offer specific programs for individuals with disabilities, and many lack crucial features such as information accessibility online and adequate physical accommodations, including tactile signage and adapted elevators. The study highlights that, while free or discounted admission is a positive incentive, it is insufficient on its own to ensure complete accessibility. The research highlights the crucial connection between inclusivity and museum sustainability, suggesting that enhanced accessibility can foster broader audience engagement, strengthen reputation, and lead to increased economic opportunities. However, challenges related to funding, staff education, and communication barriers remain significant. The findings serve as a benchmark for the cultural sector, informing policymakers and museum administrators to develop evidence-based strategies for creating more inclusive and sustainable museum environments in Croatia. The study’s implications are evident in providing a practical framework for museums to evolve into welcoming spaces that benefit society.