Win18_Phil302 Cyberethics’s Updates

Lesson 13: The dark side of social media

Module 8, Lesson 13—The Dark Side of Social Media

In 2004 the first Web 2.0 conference was held by O’Reilly Media to brainstorm some of the ideas and products we now take for granted online.  Web 2.0 includes things like Torrents, Wikis blogging, social networking, etc. where all seen as a major advance allowing for more personal participation and authorship for users online.  Technology rarely stands still and a new kind of web that includes things like augmented reality and robotics is on the way.  But that is still some time off so we will talk about that in a later lesson.  Web 2.0 is a mature technology that we work in on a daily basis. To get a sense of how these forms of information technology has impacted moral values please read section 2 to 2.3 of Information Technology and Moral Values .

The dark side of online communication: Trolls, Griefing, and Cyberstalking

Have you ever said or posted something online that was uncharacteristically mean or petty?  Of course you have, we all do it.  It happens because there are so few constraints on our behavior online.  In the physical world we would never say or do the things we regularly do online because in the real world we have a number of constraints on behavior.  Physical walls or distance constrains who we interact with.  Market constraints prevent us from doing or saying many things we might want to. Laws can punish us for assault and battery or worse behavior, if we get out of hand.  Religious and social mores which are enforced by the accusing glances and comments of people around us keep us from saying rude and thoughtless things.  And ethical beliefs stand as an additional level of self-control.  Online very few of these constraints are in play.  There are no physical walls and skilled hackers can easily bust through any constraint built into the software.  Online activity takes place in a cyber-world where determining what laws and what jurisdictions apply to any given event can be quite difficult.  Market constraints are lower since information technology is always lowering the cost to entry online. Religious and social mores are also tough given the international nature of most online interactions.  Finally online anonymity, asynchronous communication, and our failure to fully imagine the agency of others we encounter only online added to all of the above makes it possible for one to do and say things that no one can hold them accountable for without great effort.

The tendency we all have to act out when we realize there are few constraints online is called the Online Disinhibition Effect by psychologists.  This is not to say that nothing bad ever happens outside of the internet, but what we are finding is that people who might never act out in the real world will do so online.  Where one might never want to drive to the bad side of town, get out of the car and risk being seen entering a seedy establishment to buy hard core porn, if it is just a few clicks away and no one will ever know, then the temptation is much greater to take a look.  If one would never risk the fist fight that would be associated with shouting out racist comments in public, the physical safety of the online setting can tempt one to express their inner racist.  Online disinhibition is a major cause of unethical behavior online.   This will only decrease as it becomes harder to maintain anonymity online.  But, as we learned in the reading we did in lesson 11, the early designers of the web so highly valued anonymity and free speech so highly that they built it into the very core architecture of the internet so it is going to take a great deal of expensive reengineering to change this.  This means that the last line of effective behavior control available to us is the personal moral and ethical values of internet users.  Only through personal training and contemplation of these values can we expect any change in online behavior.  This will be difficult as we can see that much online behavior acts like a reverse virtue ethics.  You surround yourself with uninhibited unethical people and you build unthinking habits that express sexist, homophobic, and racist reactions.  To reverse that process you would need to consciously choose online communities where you interacted using your real identity and everyone was working to build ethical habits and reactions.

Trolls, Griefers and Cyberstalkers are some of the neologisms created by the online community to pick out those who engage in particularly egregious behavior.  If you have spent any time online at all you have run into these people (note that sometimes they are not actually people but bots programed to behave badly, like Trollbot).  But if you are lucky enough to have never encountered this behavior and do not know what these words refer to, read Internet Troll, Griefing, Cyberstalking, Hater (Internet).

Please read this article on the design of games to limit trolling and griefing: How developers deal with griefers, by Simon Hill.  And this article on how to be an ethical game player: Nine Tips for Nurturing Ethical Play, by Seann Dikkers

 

Computers and inequality:  The digital divide

Another promise of the early net was that information technologies could be made so cheaply that everyone in the world would be able to participate in the new global knowledge economy.  There have been a number of surprising barriers that prevented this from happening and these have created a number of “digital divides” between people.  Some of these divides happen between people who are excluded from partaking in the internet at any level.  The UN agency for telecommunication estimates that roughly one billion people on the planet have no access whatsoever to any kind of information technology, even old technology like fixed land line telephones.  But there are other divides where a community might have one kind of technology but not another,  including odd outcomes like the fact that the developing world has four times as many mobile subscribers per one hundred people than the developing world, but those statistics are reversed for fixed land line phones.  This means that if you were to make a website that did not function well for mobile users, you have effectively shut out most of the developing world from your site and you have contributed to the digital divide.  People on the wrong side of the digital divide are excluded from many of the economic opportunities afforded to those on the net. They are social excluded from participating in the development of online culture. And they are socially marginalized as their life experiences become almost invisible to their cousins on the net.

Digital Divide between nations—even if you are working hard to engage net users from the developing world, we are still confronted with the fact that the people using the web in the G8 countries (the eight richest countries in the world), the number of people using the net in the G8 is roughly equivalent to the number of people using the net in all other countries combined, even though their populations are much lower.  This means that your average citizen in the developing world does not have much contact with the net.

Digital Divide within nations—there are divides within the developed world as well.  While nearly everyone in the developed world has potential access to the net, their experiences may differ greatly due to economic factors.  For example, a student who has her own laptop, phone, and tablet, will be able to do much more on an assignment than one who only has limited access to a school computer.

Please view: The State of Digital Divides (Video and Slides) compiled by the Pew Research Center.  (Feel free to look at any of the other resources found on that page as well).

Finally, read this paper: Digital Ethics in Bridging Digital Divide, by Subhajit Basu, Queen's University Belfast

Assignment 20, Writing reflection (200-400 words) posted to the comments section below—Using the ethical values that we have studied in this course so far, construct an argument against Trolls, Griefers, and Cyberstalkers and one against the various digital divides.  Can you think of any way to justify either of these issues?

 

  • Claire Hosburgh
  • Laurel Poff
  • John Sullins
  • Jonna Elvin
  • Cassandra Abad
  • Samantha Noriega
  • Lucia Pulido
  • Samantha Levy
  • Jennifer Guerrero
  • Natalie Keys