Abstract
Artificial intelligence (AI) and customer mobility are two concepts that can have a massive impact on the future of urban development [1]. AI is a technology used in products to deliver higher value services, such as retirement planning [2]. Connected and Autonomous Vehicles (CAVs), autonomous Personal and Unmanned Aerial Vehicles (PAVs and UAVs), and Mobility-as-a-Service (MaaS) are key enabling technologies that can work towards the goal of achieving a resource-efficient livability paradigm [1]. AI-based mobility must be user-centered technology that understands and satisfies the human user, markets, and society as a whole [1]. AI can be employed as a tool to reform urban landscapes and establish the era of the “smart city” [1]. However, customers still seek interpersonal connections despite the effectiveness of AI and mobile banking (AIMB) services [2]. Therefore, banks need to educate customers on how AI provides value for their financial needs [2]. This study sheds some lights on the AI and customer mobility literature.
Presenters
Ali DehghanAssistant Professor, Business Science, University of La Verne, California, United States
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
KEYWORDS
Artificial Intelligence, Customer Mobility
