Abstract
The incorporation of emerging technologies in museums is reshaping heritage narratives and cultural mediation strategies. This study analyses the implementation of an interactive robot at the Mausoleum of the Lovers of Teruel as a hybrid learning resource designed for children and family audiences. The research, based on a mixed and exploratory approach, combines observation, interviews, and interaction analysis to assess the effectiveness of joint mediation between human guides and the robot Erox, whose graphic interface was adapted to the museum’s visual identity. Preliminary results show that the integration of social robotics and graphic design enhances visitor motivation, historical understanding, and active participation. The robot, conceived not as a substitute but as a complement to human guides, introduces playful and communicative dynamics that strengthen the emotional dimension of the heritage narrative. Likewise, the visual coherence of the interface and supporting materials improves accessibility and orientation for children during the visit. The project demonstrates that technological interaction can reinforce the link between past and present, offering more inclusive and personalized narrative models. This pioneering experience in a historical–cultural museum provides a replicable framework for other institutions seeking to integrate technology, design, and heritage education. Overall, the research contributes to redefining the museum as a hybrid space of learning and cultural dialogue, where robotics and visual design expand the ways of telling, feeling, and sharing collective memory.
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
KEYWORDS
Museum narratives, Social robotics, Hybrid learning, Graphic design, Cultural mediation
